EXPERIENCE
SENIOR UX Designer
Amazon, June 2017 - March 2023
LAST MILE EXPERIENCE DESIGN: Designed experiences for the Amazon Flex app, the mobile app used by hundreds of thousands of delivery drivers worldwide to deliver Amazon.com packages. I worked closely with my product and tech partners to solve driver and business problems and improve drivers’ experience with communications, driver safety and compliance, and delivery success.
Led the design of a feedback platform to provide delivery drivers a structured and consistent experience to communicate their top pain points.
Worked on several safety initiatives, including adding speed limits during navigation, real-time speeding alerts, at-stop notifications to deter unsafe driving, and dog hazard reporting.
Designed the in-app messaging experience to connect Central Operations and drivers to coordinate rescues (on-route package transfers between drivers).
Recipient Experience Team: Responsible for the design of both internal tools and public-facing experiences. I supported post-purchase experiences (Your Orders, Returns, Order details, and Customer delivery instructions) on Amazon.com for mobile and desktop.
Led the user research and design of a mobile app to help Field Quality Associates collect delivery location attributes to reduce delivery defects and increase delivery success.
User Experience Design Manager
McAfee, January 2016 - June 2017
Managed a multi-disciplinary team of designers and researchers responsible for corporate products. Responsible for defining UX standards for the Endpoint product suite and validating through user research.
Senior Interaction Designer
McAfee, October 2010 - January 2016
Led the effort to design the user experience of Endpoint Security 10—an innovative new security platform that consolidated multiple products, integrated protection technologies, and eliminated functional duplication. Collaborated on product strategy and supported ten engineering teams around the globe.
Interaction Designer
Intel, July 2005 - October 2010
INTEL SOFTWARE GROUP: Embedded in a product team, I was responsible for the design and usability of internal tools and enterprise products. Redesigned Intel's brand verification suite used by all major OEMs to show compliance with Intel's branding guidelines.
USER-CENTERED DESIGN: Worked in a multidisciplinary team of researchers, designers and engineers to create innovative product concepts to influence Intel’s strategic planning process for home, office, education, and mobility products.
EDUCATION
North Carolina State University
BA in Graphic Design
BA in Industrial Design
TOOLS
Pen & paper
Figma & Figjam
Sketch
InVision
Adobe Creative Suite
Balsamiq
UserTesting.com
CAPABILITIES
User research
Storyboarding
Persona development
Journey mapping
Wireframing
Prototyping
Accessibility & Ergonomics
Usability testing
Visual design
Agile product development